CUSTOM ORDERS VIA EMAIL
Due to the labor intensity of custom and made to order HANDBAGS, please allow 3-4 weeks or less (not including weekends and holidays) for your order to be complete unless you specify that you would like a RUSH ORDER. All custom designs are non-refundable once leather is cut. Store credits or exchanges are allowed ONLY if item is not exactly what you approved VIA email, ie….style or shape. If you send a picture of a shoe or dress for us to custom match, and you approve it, we are no longer responsible if the color is not the exact match once you receive it……Please note, pictures sometime are not exact as in person, color may be slightly off. WE do our best to match items based on pictures you send to us. CUSTOM DESIGNS ARE FINAL NON REFUNDABLE.
You may only exchange an item or recieve a store credit for future use.
ALL ORDERS PLACED DURING A BUILD-A-BAG EVENT ARE FINAL SALE, NO EXCEPTIONS. Due to the labor intensity of custom and made to order HANDBAGS, please allow 3-4 weeks/15-20 business days or less (not including weekends and holidays) for your order to be complete unless you specify that you would like a RUSH ORDER & YOU PAY EXTRA for order (not to include shipment). All custom orders are non-refundable once leather is cut….NO EXCEPTION.
If you have received an item that is defective or damaged due to transit you must contact us within 2 business days in order to receive a non defective item. We are not responsible for items that are defected in transit or left in extreme heat which may cause distortion on some heat sensitive items such as leather.